StrategyPost.com

Microsoft's .NET to manage customer relationships
[CNN]
cnn.com/

Companies warm to wireless customer relationships
[CNN]
cnn.com/

Hosting Web Communities: Building Relationships, Increasing Customer Loyalty, and Maintaining a Competitive Edge
Companion site of a book written by Cliff Figallo, who presents technologies and community development techniques suitable to web-based communities. Includes links to other resources.
www.wiley.com/

United Customer Management Solutions
Lifecycle eCRM for telecommunications, utilities and financial industries.
www.ucms.net/

SSI Partners
Offers help in maximizing the revenue and cost savings via remote service offerings.
www.ssipartners.com/

Mason Consulting
Offers customer relations management and professional customer support services.
masoncrm.com/

International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
www.icsa.com/

The ITIL Open Guide
A public wiki site dedicated to the ITIL approach to IT and customer support and management.
www.itlibrary.org/

ContactLife
Provides businesses with a fresh new perspective on customer contact strategies
www.contactlife.com/

Computerworld CRM Knowledge Center
Offers news, forums and resources across a wide spectrum of customer relationship management topics.
www.computerworld.com/